Job: Wholesale Coordinator

Do you love connecting with people and, putting systems in place?

We have a role opening for a wholesale coordinator.

We need someone to take the lead on our wholesale program within our business. So far, it's been a hodge-podge of people patching together something to work, but we are ready to grow and scale and this role needs a champion to take it and run.

We sell to places like food co-ops, gift stores, and do some private label. We also attend some tradeshows and manage online wholesale accounts that could be compared to something like Etsy for reference.

We've done a good job of putting systems into place for much of our business operations, but wholesale needs some work. We haven't had one person that "owned" this area, so we're looking for one person to put systems into place and manage it. This job has a lot of variety and can grow into full-time quickly with the right person in place.

The wholesale coordinator would be in charge of the following:

Reaching out to prospective wholesale accounts via the phone (primary) and email (secondary). Must LOVE talking on the phone.
Help onboard new wholesale clients into our online ordering system.
Update our wholesale products on Faire, Rangeme, and our Shopify site.
Prepare wholesale orders for shipment.
Handle any issues with orders or shipments.
Put together standard operating procedures and best practices for wholesale.
Work with the production team to keep them informed of upcoming orders.
Perhaps attend tradeshows to help sell to new customers -- out of state, usually a few days at a time.
Make sure that payments are made in a timely manner. Follow up on past due accounts.

Currently this role takes about 8-10 hours per week, but will grow into about 24-30 hours per week or even full-time. In the time being, it can be combined with working on the sales floor to make it a 30 hour per week position.

We are looking for someone who is...

Energized around people
Friendly and enthusiastic
Enjoys working as a team to solve problems
Takes feedback well and loves learning
Passionate about their work, taking pride and care in everything they do
Reliable, precise, and organized
Self-starter
Our business hours are 10-6 M-F. If you can work at least one Saturday a month, that is a plus.
Able to work independently and prioritize tasks without supervision after training period
At least 18 years old
Bilingual in Spanish is also a plus
Sales, customer service, communications, public relations, or bookkeeping experience could be a real plus, but specific experience is not required. This role requires a variety of skills and will suit a self-starter, lifetime learner really well.

Tasks Include...

Sales
Following up over the phone with wholesale and private label customers
Helping wholesale customers make the perfect purchase
Communicating clearly with all of the departments within Soapy Gnome, working together to make business goals
Setting and meeting wholesale sales goals
Using technology--sometimes learning new software or websites on your own
Following up with wholesale accounts
Writing up standard operating procedures for staff training in wholesale
Packaging and shipping wholesale orders
Answering customer inquiries over the phone, email, and social media
Maintaining wholesale customer database
Writing newsletters and emails to communicate with wholesale customers
Setting displays while also helping customers at wholesale tradeshows

Requirements

Ability to use computer software
Friendly and warm phone etiquette
Able to be around strong scents and essential oils
Sign a non-disclosure, non-compete agreement.
Proficient with basic math
Great writing skills
Comfortable with technology and computers
Have availability between the hours of 10 am-6 pm M-F, and Saturdays 10-4 if you desire more hours
Willing to take a drug test
Must be available during the Holidays. November 1-December 31. No time off approved on Thanksgiving Weekend or the Saturday before Christmas.
Proper Covid Protocols are Non-Negotiable! Our staff is fully vaxxed, boosted and wear masks. We require that all new hires are as well.

This is a great job for someone that wants to work downtown with a really amazing group of customers and a drama-free team that loves working together. Soapy Gnome is growing in a lot of new directions and its fun to be a part of it.

Soapy Gnome has a great team and amazing customers. We strive to provide a cozy shopping experience for our customers, listening to their needs and helping them make the perfect purchase. We want Soapy Gnome to be their happy place and yours!

Directions for Application

To apply, send a resume or job history to jenny@soapygnome.com with “Job Inquiry” in the subject line. Please include a few paragraphs about why this job interests you and a list of three references, two of which should be work, school, or volunteer related.

We will begin scheduling interviews with qualified candidates the week of February 1st, so don’t delay!