Flat Rate Shipping $8
One address per order
Shop is Open to Browsing and Curbside Pickup
M-F 10-6, Sat 10-4
Flat Rate Shipping $8, Curbside Pick Up Available

Handmade Soap Process and Ingredients

What's in your handmade soap?

Do you use any animal products in your soaps?

What makes Soapy Gnome soaps so great?

Allergies and Sensitivities to Soap and Fragrance

I'm allergic to fragrance. Do you have any soap for me?

I have sensitive skin - Will I be able to use your soap?

What's the best way for someone with sensitive skin to try your products?

Soap Bar Size, Use and Storage

What's the size of your soap?

How long does a bar of your soap typically last?

What should I do to make my soap last longer?

How should we store our year's worth of soap?

Can I use your soap to wash my hair?

Ordering Our Products

Can I Order by Phone?

Can I Order by Mail?

What are your business hours?

What kind of Credit Cards can I use?

Do I need to create an account to buy from your store?

Shipping, Return Policies and Product Guarantee

How is my order shipped?

When will my order be shipped?

Will you ship to International Locations?

My order was damaged in shipping. What should I do?

How do I file a claim if my order arrives damaged?

What is your return policy?

I received your soap as a gift. Can I exchange it?

Do you guarantee your products?

Wholesale, Fundraising and Office Parties

Do you sell your soap wholesale to other stores?

Can our Non-Profit group use your soap as a fundraiser?

Can a non-Business Owner sell your soaps?

Weddings, Showers and Gift Baskets

Do you do guest favors for Weddings?

Do you do favors for Bridal and Baby Showers?

Do you create custom gift baskets?

Customer Reward Points

How do I earn points?

How many points can I earn?

How do I redeem my points?

What value do my points have?

I don't see my points on the order I just placed?

Can I use my points on phone and mail orders?

I don't see my question answered here?


Customer Reward Points

We are pleased to offer our retail customers a Customer Rewards Program! The following FAQs will help to acquaint you with this program and how it works so you can make the most of your purchases at the Soapy Gnome website.

How do I earn points?

This is very easy. First you must sign-up while you visit the store or online, because this is what allows your points to accumulate. You earn 5 points for creating an account. Then just shop!

For every dollar you spend, you earn a point.. Couldn't be any easier. Points accumulate on all items available in our store but not on shipping or tax. Retail Products only - not wholesale.

Other opportunities to earn points: refer a friend or family member (get reward for every friend who buys with your link), share your wishlist (5 pts.), complete your profile (, reward on birthday, Facebook page visit, follow us on Instagram, leave a review, subscribe to our newsletter.